Salesforce.com created an event very similar to Christmas Mornings for its loyal customers.
Here is what Salesforce.com blog says in the blog:
Service Cloud features magically appeared like the proverbial puppy under the Christmas tree. Admins were able to log in and much like the child running down the stairs in their PJs on Christmas morning, logged in to Salesforce with wide-eyed wonder to find treats of all kinds: Console, Omni, Macros, Entitlements, Case Feed. Bonus gifts for UE customers or Live Agent & Knowledge.
But in order to ensure that the puppy does not end up in the dog pound a week after Christmas, Salesforce.com now have a bunch of options to ensure that their customers are enabled with the instructions around how to get the most out of their gifts.
Here are some unassisted and assisted puppy management options:
Trailhead
Service Cloud Basics
Service Console Customization
Case Feed Basics
Entitlement Management
Community Cloud Basics
LaunchpadAcceleratorsPartnersSuccess.salesforce.com
So Salesforce.com now have "a boat load of options, both unassisted and assisted, that can be leveraged to ensure your success. That puppy has a name. Her name is Service. She's a golden retriever pup with a purple collar. And now more than ever, it is easier than ever for customers to play with Service."
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